Lío de acceso a hotmail

Al comprar en marzo un Nokia Lumia 520 con Windows Phone tuve que abrir una cuenta de Microsoft con nombre de usuario de hotmail.com. En una actualización del SO se borró la contraseña de la cuenta y además, para actualizar muchos programas, ver mis notas, etc. me pie la contraseña, que no la sé. He intentado acceder desde el mac a la cuenta pero no permite poner el usuario (no funciona la web en inicio de sesión en outlook). No sé cómo conseguí mandar (pinchando en otro enlace a través de google) un formulario, pero no lo acabé porque no hablo inglés y no me salió en español. Me contestan:
"Microsoft Account - Unmonitored Automated Email <unmonitored@microsoft.com>
Para: Leonardo García de la Mora
Responder a: unmonitored@microsoft.com
Your account recovery request for leonardogarciadelamora@hotmail.com
We recently received a request to recover your Microsoft account leonardogarciadelamora@hotmail.com. Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership. Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.
Please submit a new account verification form
At this point, your best option is to submit a new form with as much accurate information as you can gather. The more information you can include in the form, the better the chance you'll have of regaining access to your account. We've included a few tips below to help you fill out the form as completely and accurately as possible.
> Submit a new form
Helpful tips for filling out another form:
* Answer as many questions as you can.
* Use the information you provided when you created the account, or last updated it.
* Submit the form from a computer you frequently use.
* You will be asked to list recently used email addresses and the subject lines from recent emails. Ask for help from family members, friends, or business contacts to confirm their email addresses and tell you the subject lines of the last three emails they sent you.
* Make sure to use the correct domain for your account, such as hotmail.com, live.com, or outlook.com. Keep in mind that your email address may be country specific. For example, if you created your account in Sweden, your domain would be "hotmail.co.se" rather than "hotmail.com".

Ready?
> Submit a new form
Thank you,?Microsoft Support Team
Microsoft Corporation?One Microsoft Way?Redmond, WA 98052?USA
Account recovery request 145870936 is now closed. Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. Microsoft respects your privacy. To learn more, please read our Privacy Statement."
No soy capaz de reenviar un nuevo formulario completo porque no entiendo los caracteres que me hacen poner y tampoco con audio las palabras.
Así que estoy desesperado y no sé cómo resolverlo. Si alguien tan amable me ayuda se lo agradeceré vivamente.